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How Super Apps and Wallets Are Turning Rewards Into a Revenue Line
CategoryFintech & Neobanks
Read time6 min read

For most of the last decade, rewards inside digital wallets and super apps were treated as a cost centre. A feature users liked. A reason to choose the app over a competitor. Not a line in the P&L.

That framing has shifted. The most sophisticated platforms running gift card and rewards functionality are treating it as a revenue line, not a feature budget.

The merchant-funded model most platforms are not using

Gift cards generate merchant margin. When a brand distributes gift cards through a network, it pays a distribution margin to the network. That margin is the economic basis of gift card distribution.

In the traditional model, that margin flows to the infrastructure provider. In a partner model, a portion of that margin flows back to the platform distributing the cards, in this case the wallet or super app.

This is not a theoretical arrangement. It is the commercial structure behind embedded gift card products in some of the most active wallets and super apps across the Middle East and Asia. The embed is not just a feature. It generates revenue per redemption.

What this means for platform economics

A wallet that embeds a gift card catalogue with a revenue-share arrangement is doing several things simultaneously. It is giving users a reason to hold their balance in the wallet rather than cash out. It is increasing transaction frequency. And it is generating a margin stream that does not require additional user acquisition.

For a neobank where the margin per user is thin and the cost of acquisition is high, a rewards vertical that generates revenue per redemption changes the unit economics meaningfully.

The key variable is catalogue utilisation. A catalogue that is not well-matched to the user base generates engagement data and nothing else. A catalogue that reflects how users actually spend generates redemptions, and redemptions generate margin.

The build-versus-partner decision

Platforms that try to build gift card infrastructure in-house quickly discover what the infrastructure actually involves. Brand agreements. Stock management. FX handling. Delivery systems. Compliance. Reconciliation.

Each of those is a specialisation. Maintaining them alongside a primary product roadmap is a significant ongoing engineering and operations commitment.

The partner model removes that commitment. The platform owns the user experience. The infrastructure provider handles the catalogue, the fulfilment, the compliance, and the support. The platform earns revenue from the integration rather than spending it.

What the integration looks like in practice

A widget drops a focused gift card surface into an existing wallet UI. An embedded mini app creates a full catalogue experience inside the app with the platform’s branding and design language.

Both run on the same infrastructure. Both connect to the full catalogue. The right format depends on how central rewards should sit within the product experience.

Bamboo Card has built embedded gift card products inside messaging apps, e-wallets, super apps, and crypto exchanges across the Middle East, Africa, and Asia.

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Whether you are here as a potential client, a brand considering listing your gift cards, or someone thinking about joining the team, we would love to talk.

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