A research platform running studies across thirty countries was paying participants manually after each study closed. The process involved collecting preferred payment methods, converting currencies, managing transfer windows, and handling a high volume of individual queries from participants chasing their incentive. In some markets, bank transfers were slow or unreliable. The operations team was spending more time on payout logistics than on study quality.

The platform integrated Bamboo Card’s API to automate gift card delivery the moment a participant completed a qualifying survey. The integration triggers automatically based on study completion events. Participants receive a digital gift card from a brand available in their market, in their currency, within seconds. The platform no longer manages currency conversion, local payment methods, or individual payout queries.

Participant incentive fulfilment is fully automated. Payout latency dropped from days to seconds. Participant satisfaction scores increased. The operations team redirected time previously spent on payout logistics to study design and client delivery.